HelpDesk Pro is a modern, scalable, and powerful Laravel-based Ticketing and Support Management System with front-facing website capabilities. It includes a full-featured customer support portal with ticket submission, agent roles, knowledge base, live chat, and email piping — all built with Laravel, Vue.js, Tailwind CSS and Inertia.js.
This is a complete self-hosted customer support solution perfect for teams, businesses, freelancers, agencies, and internal IT helpdesks. No monthly fees — own it for life!
Live Demo: https://hd.w3bd.com
Documentation: https://helpdesk-doc.w3bd.com
Whether you’re managing a small support desk or a growing multi-agent team, HelpDesk Pro empowers you to work smarter with:
HelpDesk Pro grows with you — whether you’re offering tech support, service desk solutions, or product-based customer care, this tool is built for long-term use with developer-friendly architecture and one-time pricing.
v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module
v4.0.5 (09 May 2025)
• Added Email Piping support for Gmail
• Integrated Email Piping for cPanel-based servers
• Optimized custom fields functionality for tickets
• Enhanced ticket table structure for better performance
v4.0.4 (09 April 2025)
• FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility.
• IMPROVEMENT: Updated dependencies for improved performance and stability.
v4.0.3 (27 March 2025)
• IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section.
• ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection.
• IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.
v4.0.2 (04 March 2025)
• IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments).
• IMPROVEMENT: Added missing words to translation files.
v4.0.1 (23 January 2025)
• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• FIXED: Installation issue.
v4.0.0 (24 December 2024)
•
IMPORTANT: Security update.
•
Laravel core update.
• Replaced Webpack with Vite.
• Updated frontend dependencies.
• Enhanced performance and speed.
• Improved “Good Morning” translation.
• FIXED: Customers can now remove uploaded files from ticket details.
v3.9.1 (13 September 2024)
• FIXED: Tailwind dark mode issues.
• UI/UX enhancements in CSS design.
v3.9.0 (25 July 2024)
•
FEATURE: Custom ticket input with a form builder.
v3.8.5 (28 June 2024)
• IMPROVEMENT: Added HTML support for chat in the dashboard.
• Ticket conversation list now includes an HTML preview.
v3.8.4 (10 June 2024)
•
FEATURE: Admin option to set required ticket fields while submitting a new ticket.
• IMPROVEMENT: Updated hidden ticket fields.
v3.8.3 (29 May 2024)
• FEATURE: Added French language translation (requested by a customer).
v3.8.2 (26 May 2024)
• FEATURE: Categories now based on departments.
• FEATURE: Added sub-categories based on parent categories.
• FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.
v3.8.1 (11 May 2024)
• FEATURE: System update check feature to verify new releases.
v3.8.0 (28 April 2024)
• FIXED: Ticket discussion issue when a customer was not assigned.
•
NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions.
v3.7.7 (16 April 2024)
• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import option for tickets (Ticket UID must be unique).
v3.7.6 (13 March 2024)
• NEW FEATURE: Ticket list pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat history screen enhancements.
v3.1 (14 August 2023)
• FIXED: Ticket status issue where tickets were not closing properly.
• IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation.
• FEATURE: Auto-fill user details when creating a new ticket (for logged-in users).
• FEATURE: Added CronJob URL support for cPanel and shared hosting.
• NEW: Updated documentation for email piping CronJob setup.
v3.03 (14 July 2023)
• FEATURE: Removed further access to closed tickets.
• NEW: Added Portuguese and Swedish languages.
v3.02 (15 June 2023)
• FEATURE: Added Services front page.
v3.01 (27 May 2023)
• FIXED: Pusher setup configuration issue fixed in the admin panel.
v3.00 (22 May 2023)
• NEW: Email Piping (Sending an email now automatically creates a new ticket).
• IMPROVEMENT: Updated front pages with a new design.
• UPGRADE: Enhanced installation system.
v2.93 (10 May 2023)
• IMPROVEMENT: Improved installation functions and migration options.
• FIXED: Permissions issue resolved.
v1.0 (01 November 2022)
• Initial Release!
No recurring fees. One-time purchase includes all features and updates. Full source code included. Ideal for developers and support teams.
This is a complete self-hosted customer support solution perfect for teams, businesses, freelancers, agencies, and internal IT helpdesks. No monthly fees — own it for life!
Live Demo: https://hd.w3bd.com
Documentation: https://helpdesk-doc.w3bd.com
Key Features
- Full Ticketing System with assignment, priority, and department filters
- Email Piping: Convert emails into tickets automatically (Gmail, cPanel)
- Role-based access for Admin, Agent, and Customers
- Knowledge Base + Public FAQs
- Live Chat for agents and customers
- Ticket dashboard with charts and analytics
- Attachments, internal notes, status change history
- Multilingual support (Arabic, Urdu, French, Portuguese, Swedish…)
- Built using Laravel 9+, Vue 3 SPA, Tailwind CSS, Vite
- Super admin tools, department settings, and system customization
- ️ Built-in front pages: Home, Services, Blog, Privacy, Terms, Login/Register
- Secure with modern auth, Sanctum, and permission system
Who Is It For?
- Customer Support Teams
- Freelancers & Development Agencies
- SaaS Platforms (Pre-launch or Self-hosted)
- Internal IT HelpDesks
- Businesses providing client-facing support
️ Technology Stack
- Laravel 9+ (Backend Framework)
- Vue.js 3 + Inertia.js (Frontend SPA)
- Tailwind CSS (UI Framework)
- MySQL or MariaDB (Database)
- IMAP/SMTP (For Email Piping)
Why Choose HelpDesk Pro?
HelpDesk Pro isn’t just another support tool — it’s a battle-tested Laravel ticketing solution that evolves with your needs. Backed by continuous updates and feature releases, it’s built for real-world use and ready for scale.Whether you’re managing a small support desk or a growing multi-agent team, HelpDesk Pro empowers you to work smarter with:
- Email-to-Ticket Conversion: Let customers send emails to support@yourdomain and automatically convert them into tickets. Our recent updates now support Gmail + cPanel servers with secure IMAP configuration.
- Multi-language & RTL Support: Provide multilingual support with built-in translations including French, Urdu, Turkish, Swedish, and more. The RTL layout enables smooth experience for right-to-left languages like Arabic and Urdu.
- Custom Fields + Form Builder: Easily add custom fields to your tickets to gather more targeted information. Our visual form builder ensures maximum flexibility without code.
- AI-Aided Translations: Thanks to intelligent backend improvements, your system translations are now smarter, cleaner, and more complete — saving hours of manual updates.
- ️ WYSIWYG Editor for Ticket Replies: Format your replies with bold, italic, bullets, code blocks, and more — delivering clearer communication.
- CSV Export & Import: Seamlessly migrate tickets or share reports with your team using flexible CSV import/export tools. Bulk upload support included.
- ️ Security & Performance Updates: Every release ensures compatibility with the latest PHP versions (now PHP 8.2+), along with ongoing Laravel/Vite performance improvements.
- Frontend UI Overhaul: Your users deserve a clean, responsive interface — recent updates include major redesigns to public-facing pages and landing sections.
HelpDesk Pro grows with you — whether you’re offering tech support, service desk solutions, or product-based customer care, this tool is built for long-term use with developer-friendly architecture and one-time pricing.
Full Changelog
v4.0.7 – (21 May 2025)- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module
v4.0.5 (09 May 2025)• Added Email Piping support for Gmail
• Integrated Email Piping for cPanel-based servers
• Optimized custom fields functionality for tickets
• Enhanced ticket table structure for better performance
v4.0.4 (09 April 2025)• FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility.
• IMPROVEMENT: Updated dependencies for improved performance and stability.
v4.0.3 (27 March 2025)• IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section.
• ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection.
• IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.
v4.0.2 (04 March 2025)• IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments).
• IMPROVEMENT: Added missing words to translation files.
v4.0.1 (23 January 2025)• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• FIXED: Installation issue.
v4.0.0 (24 December 2024)•
IMPORTANT: Security update.•
Laravel core update.• Replaced Webpack with Vite.
• Updated frontend dependencies.
• Enhanced performance and speed.
• Improved “Good Morning” translation.
• FIXED: Customers can now remove uploaded files from ticket details.
v3.9.1 (13 September 2024)• FIXED: Tailwind dark mode issues.
• UI/UX enhancements in CSS design.
v3.9.0 (25 July 2024)•
FEATURE: Custom ticket input with a form builder. v3.8.5 (28 June 2024)• IMPROVEMENT: Added HTML support for chat in the dashboard.
• Ticket conversation list now includes an HTML preview.
v3.8.4 (10 June 2024)•
FEATURE: Admin option to set required ticket fields while submitting a new ticket.• IMPROVEMENT: Updated hidden ticket fields.
v3.8.3 (29 May 2024)• FEATURE: Added French language translation (requested by a customer).
v3.8.2 (26 May 2024)• FEATURE: Categories now based on departments.
• FEATURE: Added sub-categories based on parent categories.
• FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.
v3.8.1 (11 May 2024)• FEATURE: System update check feature to verify new releases.
v3.8.0 (28 April 2024)• FIXED: Ticket discussion issue when a customer was not assigned.
•
NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions. v3.7.7 (16 April 2024)• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import option for tickets (Ticket UID must be unique).
v3.7.6 (13 March 2024)• NEW FEATURE: Ticket list pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat history screen enhancements.
v3.1 (14 August 2023)• FIXED: Ticket status issue where tickets were not closing properly.
• IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation.
•
FEATURE: Auto-fill user details when creating a new ticket (for logged-in users).• FEATURE: Added CronJob URL support for cPanel and shared hosting.
• NEW: Updated documentation for email piping CronJob setup.
v3.03 (14 July 2023)• FEATURE: Removed further access to closed tickets.
• NEW: Added Portuguese and Swedish languages.
v3.02 (15 June 2023)• FEATURE: Added Services front page.
v3.01 (27 May 2023)• FIXED: Pusher setup configuration issue fixed in the admin panel.
v3.00 (22 May 2023)• NEW: Email Piping (Sending an email now automatically creates a new ticket).
• IMPROVEMENT: Updated front pages with a new design.
• UPGRADE: Enhanced installation system.
v2.93 (10 May 2023)• IMPROVEMENT: Improved installation functions and migration options.
• FIXED: Permissions issue resolved.
v1.0 (01 November 2022)• Initial Release!
No recurring fees. One-time purchase includes all features and updates. Full source code included. Ideal for developers and support teams.